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Shipping Questions

  • How soon will my order ship after purchase?
    We’re so eager to get your products to you that all orders are typically fulfilled within 24-48 hours M-F. Did you know 96% of orders are fulfilled within 24 business day hours and our team does it all? LEGENDAIRY!
  • How long will it take for my order to arrive?

    USPS First-Class/Parcel Select/Priority, and UPS Mail Innovations® doesn’t offer guaranteed delivery dates at this time, but they deliver 95% of packages by the 5th business day and 99% by the 7th or 8th. We are mindful of the fact that customers are in need of the timely delivery of their orders and everyone is working very hard to meet that demand. We appreciate your patience!

  • Do you ship internationally?

    We are happy to ship internationally, and aim to make our products available globally! For all international orders, the shipping cost and delivery timeframe can be viewed at checkout. Please note that the customer is responsible for any tax and duty fees, which are not included in the shipping cost, on orders required to go through customs.

  • Help! I received a notification that my package was delivered but I haven't received it.
    Thank you for letting us know! Let's try a few things to help locate your package.
    • Is it possible for you to leave a note with your mail carrier in your mailbox? A neighbor may have mistakenly received it.
    • Is it possible another family member picked it up?
    • Was there a key in your mailbox?
    • Is it at your apartment clubhouse?